TERMS & CONDITIONS
Court Hire & Lessons

Tennis Life Terms & Conditions

Tennis Life may update these Terms at any time.
 

1. Casual Court Hire at TotalCoach Tennis Centre
 

1.1 Booking Process

By booking a court, you agree to these Terms & Conditions set by Tennis Life and Tennis Auckland Inc.
All bookings are subject to Tennis Auckland's Code of Conduct.

• Court hire rates are published at www.tennislife.nz and may change at any time.

• Bookings are confirmed once full payment is received and a confirmation email is sent.

• All bookings and adjustments must be made via the Tennis Life Customer Portal or Tennis Life App.

• Bookings can be made up to 7 days in advance for a maximum of 2 hours.

• Cancellations or booking amendments require at least 12 hours’ notice.
   

Wet Weather:

• If it rains before your booking, contact staff to confirm court conditions. If courts are declared unsafe, the rain-out process applies.

• If it rains during play:

  • Notify staff immediately.

  • If less than half the booking was completed, the rain-out process applies.

  • If more than half was completed, no credit applies.

• Failure to follow this process means no credit applies.
   

1.2 Court Credit Only (No Refunds)

• Refunds are not provided under any circumstances.

• Cancellations made online with at least 12 hours' notice will receive a credit voucher to rebook a future time.

• Cancellations within 12 hours are not permitted online or via customer service, and no credit will be provided.

• For approved wet weather cancellations, contact bookings@tennislife.nz, and a credit voucher will be issued.

• Centre credit is valid for 180 days, is non-refundable, and must be used within that period.

• No credit applies for no-shows.
   

1.3 Court Booking Usage

• Online court bookings are strictly for casual tennis play with friends or family.

• Organised activities such as competitions, coaching, tournaments, events, parties, or photoshoots are not permitted through online bookings.

• To book organised activities, contact bookings@tennislife.nz for availability, costs, and eligibility.

• We reserve the right to refuse access to anyone who does not comply with these guidelines.
   

1.4 Code of Conduct

• Respectful and safe behaviour is expected at all times.

• Appropriate attire is required — no offensive clothing.

• Non-marking tennis shoes must be worn on court.

• No alcohol is permitted anywhere on-site.

• No glass or food is allowed on the courts.

• Report any damage immediately; repair costs may be charged to the responsible party.

• Poor behaviour may result in removal from the venue.

• Use only the time you have booked; finishing a point is allowed, but games or sets must not run over time.

• Please leave courts tidy and use the bins provided.
   

2. Coaching Programme Terms & Conditions

Tennis Life Limited (referred to in these terms and conditions as Tennis Life, we, us or our) runs a range of tennis coaching programmes (“Programme”). By enrolling in a Programme, you agree to these Terms and Conditions. Additional terms may be published on our website and will form part of these terms and conditions.
 

2.1 Privacy Policy

• We collect personal information to administer Programmes, communicate with participants, meet legal obligations, and promote our services.

• Information may be shared with third parties or sponsors as required to deliver services.

• Tennis Life complies with the Privacy Act 1993 and 2020. You can access or correct your information by emailing hello@tennislife.nz.

• By enrolling, you give us permission to use your image, name, and voice in promotional materials in perpetuity, without compensation.
   

2.2 Programme Payment Policy

• Customers will be invoiced prior to the start of each term, and full payment must be made before the term commences in order to confirm participation.

• If a customer enrols mid-term, they will be required to pay the pro-rata amount upfront, based on the number of remaining classes in that term.

• Unless a payment arrangement has been made directly with Tennis Life, participation will not be permitted until payment has been received.
   

2.3 Changes, Transfers and Cancellations

• You may cancel or amend your enrolment at least 7 days before the Programme start date.

• Changes within 7 days are only permitted as a transfer to another suitable participant.

• You will be automatically re-enrolled in the next term unless you notify us in writing before the current term ends.
   

2.4 Missed Sessions Policy

Tennis Life understands that from time-to-time players may miss sessions. The following policies apply depending on the reason for the absence:
 

2.4.1 Missed Sessions – Personal Reasons

• If a player is unable to attend a scheduled class for personal reasons (e.g. travel, other commitments), they must notify the absence via the Tennis Life Portal or App at least 8 hours before the class start time.

• This will enable the player to book a make-up class, subject to availability and not guaranteed, in another class of a similar level within the same term.

• Players are entitled to a maximum of two make-up classes per term, per class registered.

• If an absence is not notified at least 8 hours in advance, the player forfeits the class, and no make-up credit or refund will be issued.
   

2.4.2 Missed Sessions – Injury or Illness

• If a player is unable to attend classes due to injury or illness and will miss more than 50% of the term, they may be eligible for a 50% credit for the missed sessions.

• A valid doctor’s certificate must be provided to Tennis Life in order to qualify for this credit.

• The credit will be applied to the customer’s Tennis Life account and can be used towards a future Programme.
   

2.4.3 Class Cancellations – Wet Weather or Unsafe Conditions

• Outdoor classes may be cancelled due to wet weather or unsafe court conditions.

• In the event of cancellation, Tennis Life will offer one of the following:

  • A make-up session, subject to availability; or

  • A credit to the customer’s account for the value of the missed class if a make-up session is not possible.
     

2.5 Contact Information

• Email hello@tennislife.nz for any coaching-related questions.
   

2.6 Amendments

• These terms may be updated at any time. New terms will apply only to future enrolments.
   

2.7 Behaviour Policy

• Participants must show respect to others and follow staff instructions.

• Unsafe or disruptive behaviour may lead to removal from the Programme.
   

2.8 Trial Class Policy

• Trial sessions may be offered at our discretion.

• A trial does not guarantee an ongoing space unless enrolment and payment are completed.
   

2.9 Discount Policy

• Multi-Class Discount:
  Students enrolled in more than one group class (excluding private lessons) will receive 15% off the second class.

• Family Discount:
  Families enrolled in the same term receive:

  • 5% off the total invoice for 3 family members

  • 10% off the total invoice for 4 or more family members

• Discounts must be applied at enrolment and cannot be backdated. They cannot be combined with other promotions unless stated.
   

2.10 Liability and Injury Waiver

• Participation in sport involves risk. Tennis Life is not liable for injury or loss unless caused by proven negligence.

• You are responsible for notifying us of any medical conditions.

• In an emergency, we may seek medical attention on your behalf.

​

3. TotalCoach Tennis Centre Lost Property Procedure
 

General 

• TotalCoach Tennis Centre provides a lost property service as a courtesy to members and visitors. 

• The Centre accepts no responsibility for lost, stolen, or damaged items. 

• All found items should be handed to reception or a staff member. 

 

Storage 

• Lost property is stored in the Tennis Auckland Storage 

• Valuable items are securely stored in a secure locked location. 

 

Retention Periods 

To manage storage capacity and hygiene, the following timeframes apply: 

Drink Bottles — 14 Days 

• Held for 14 days only 

• Unclaimed bottles are disposed of due to hygiene reasons 

 

Apparel — End of Term 

(Includes clothing, towels, and hats) 

• Held until the end of the current term 

• Unclaimed items will be:  

• Donated to charity, or 

• Disposed of if unsuitable for donation 

 

Jewellery & Valuables — 12 Months 

(Includes watches, rings, necklaces, keys, etc.) 

• Held for up to 12 months 

• Proof of ownership is required for collection 

• Unclaimed items may be donated, disposed of, or otherwise managed at the Centre’s discretion 

 

Claiming Lost Property 

• Items must be collected from reception during business hours 

• Claimants must provide a clear and accurate description of the item 

• The Centre reserves the right to refuse release if ownership cannot be verified 

 

Disposal 

• Items not collected within the stated timeframes will be responsibly disposed of 

• The Centre will not store items beyond these periods 

 

Disclaimer 

All personal belongings are brought onto the premises at the owner’s risk. 
The Tennis Centre is not liable for any loss, theft, or damage to personal property. 

 

Please check lost property regularly to avoid disposal.