TERMS & CONDITIONS
Court Hire & Lessons

Tennis Life Terms & Conditions

Tennis Life may update these Terms at any time.
 

1. Casual Court Hire
 

1.1 Booking Process

By booking a court, you agree to these Terms & Conditions set by Tennis Life and Tennis Auckland Inc.
All bookings are subject to Tennis Auckland's Code of Conduct.

• Court hire rates are published at www.tennislife.nz and may change at any time.

• Bookings are confirmed once full payment is received and a confirmation email is sent.

• All bookings and adjustments must be made via the Tennis Life Customer Portal or Tennis Life App.

• Bookings can be made up to 7 days in advance for a maximum of 2 hours.

• Cancellations or booking amendments require at least 12 hours’ notice.
   

Wet Weather:

• If it rains before your booking, contact staff to confirm court conditions. If courts are declared unsafe, the rain-out process applies.

• If it rains during play:

  • Notify staff immediately.

  • If less than half the booking was completed, the rain-out process applies.

  • If more than half was completed, no credit applies.

• Failure to follow this process means no credit applies.
   

1.2 Court Credit Only (No Refunds)

• Refunds are not provided under any circumstances.

• Cancellations made online with at least 12 hours' notice will receive a credit voucher to rebook a future time.

• Cancellations within 12 hours are not permitted online or via customer service, and no credit will be provided.

• For approved wet weather cancellations, contact bookings@tennislife.nz, and a credit voucher will be issued.

• Centre credit is valid for 180 days, is non-refundable, and must be used within that period.

• No credit applies for no-shows.
   

1.3 Court Booking Usage

• Online court bookings are strictly for casual tennis play with friends or family.

• Organised activities such as competitions, coaching, tournaments, events, parties, or photoshoots are not permitted through online bookings.

• To book organised activities, contact bookings@tennislife.nz for availability, costs, and eligibility.

• We reserve the right to refuse access to anyone who does not comply with these guidelines.
   

1.4 Code of Conduct

• Respectful and safe behaviour is expected at all times.

• Appropriate attire is required — no offensive clothing.

• Non-marking tennis shoes must be worn on court.

• No alcohol is permitted anywhere on-site.

• No glass or food is allowed on the courts.

• Report any damage immediately; repair costs may be charged to the responsible party.

• Poor behaviour may result in removal from the venue.

• Use only the time you have booked; finishing a point is allowed, but games or sets must not run over time.

• Please leave courts tidy and use the bins provided.
   

2. Coaching Programme Terms & Conditions

Tennis Life Limited (referred to in these terms and conditions as Tennis Life, we, us or our) runs a range of tennis coaching programmes (“Programme”). By enrolling in a Programme, you agree to these Terms and Conditions. Additional terms may be published on our website and will form part of these terms and conditions.
 

2.1 Privacy Policy

• We collect personal information to administer Programmes, communicate with participants, meet legal obligations, and promote our services.

• Information may be shared with third parties or sponsors as required to deliver services.

• Tennis Life complies with the Privacy Act 1993 and 2020. You can access or correct your information by emailing hello@tennislife.nz.

• By enrolling, you give us permission to use your image, name, and voice in promotional materials in perpetuity, without compensation.
   

2.2 Programme Payment Policy

• Customers will be invoiced prior to the start of each term, and full payment must be made before the term commences in order to confirm participation.

• If a customer enrols mid-term, they will be required to pay the pro-rata amount upfront, based on the number of remaining classes in that term.

• Unless a payment arrangement has been made directly with Tennis Life, participation will not be permitted until payment has been received.
   

2.3 Changes, Transfers and Cancellations

• You may cancel or amend your enrolment at least 7 days before the Programme start date.

• Changes within 7 days are only permitted as a transfer to another suitable participant.

• You will be automatically re-enrolled in the next term unless you notify us in writing before the current term ends.
   

2.4 Missed Sessions Policy

Tennis Life understands that from time-to-time players may miss sessions. The following policies apply depending on the reason for the absence:
 

2.4.1 Missed Sessions – Personal Reasons

• If a player is unable to attend a scheduled class for personal reasons (e.g. travel, other commitments), they must notify the absence via the Tennis Life Portal or App at least 8 hours before the class start time.

• This will enable the player to book a make-up class, subject to availability and not guaranteed, in another class of a similar level within the same term.

• Players are entitled to a maximum of two make-up classes per term, per class registered.

• If an absence is not notified at least 8 hours in advance, the player forfeits the class, and no make-up credit or refund will be issued.
   

2.4.2 Missed Sessions – Injury or Illness

• If a player is unable to attend classes due to injury or illness and will miss more than 50% of the term, they may be eligible for a 50% credit for the missed sessions.

• A valid doctor’s certificate must be provided to Tennis Life in order to qualify for this credit.

• The credit will be applied to the customer’s Tennis Life account and can be used towards a future Programme.
   

2.4.3 Class Cancellations – Wet Weather or Unsafe Conditions

• Outdoor classes may be cancelled due to wet weather or unsafe court conditions.

• In the event of cancellation, Tennis Life will offer one of the following:

  • A make-up session, subject to availability; or

  • A credit to the customer’s account for the value of the missed class if a make-up session is not possible.
     

2.5 Contact Information

• Email hello@tennislife.nz for any coaching-related questions.
   

2.6 Amendments

• These terms may be updated at any time. New terms will apply only to future enrolments.
   

2.7 Behaviour Policy

• Participants must show respect to others and follow staff instructions.

• Unsafe or disruptive behaviour may lead to removal from the Programme.
   

2.8 Trial Class Policy

• Trial sessions may be offered at our discretion.

• A trial does not guarantee an ongoing space unless enrolment and payment are completed.
   

2.9 Discount Policy

• Multi-Class Discount:
  Students enrolled in more than one group class (excluding private lessons) will receive 15% off the second class.

• Family Discount:
  Families enrolled in the same term receive:

  • 5% off the total invoice for 3 family members

  • 10% off the total invoice for 4 or more family members

• Discounts must be applied at enrolment and cannot be backdated. They cannot be combined with other promotions unless stated.
   

2.10 Liability and Injury Waiver

• Participation in sport involves risk. Tennis Life is not liable for injury or loss unless caused by proven negligence.

• You are responsible for notifying us of any medical conditions.

• In an emergency, we may seek medical attention on your behalf.